|
CALL CENTER ACCENT REDUCTION
“Your contact center agents wield tremendous
power. Each time they pick up the phone and speak to a customer,
they are – for better or worse – ‘your company’.
What they say and how they say it can drive sales, or drive customers
away.”
In addition to facilitating Customer Retention, AAM’s
training options also produce a more efficient
and effective contact center workforce.
Efficiency is achieved via…
 |
Decreasing costs relating to talk time, queue
time, hold time, etc. due to less time-consuming repetitions
and misunderstandings |
|
Decreasing costs relating to Employee Turnover. A by-product
of our personalized approach to Accent Reduction is a significant
increase in the client’s confidence and job satisfaction. |
|
Decreasing costs of hiring specialized employees by cross-training
others. |
Effectiveness is achieved via INCREASING REVENUE-GENERATING opportunities
such as
|
Cross-selling, up-selling |
|
Closing sales |
To accomplish all of the above, Atlanta
Accent Management offers a wide range of Accent Reduction,
Cross-Cultural Training and English as Second Language (idioms,
vocabulary, script development, etc.) modules, as well as a screening
tool to accurately assess communication ability of potential hires.
 Examples
of Accent Reduction training options include:
 |
Self-Guided Study Programs |
|
Intensive Workshops |
|
Traditional Core Programs |
It is our priority to understand your objectives,
develop a suitable training solution, and ensure that your goals
are met.
We would be delighted to learn more about your specific needs.
Please contact us for further information.
|
